For questions about your account, membership, or billing, email us at [email protected]. We aim to respond within 2 business days. When contacting us about a billing issue, please include the email address on your account and the approximate date of the charge.
Your safety matters to us. Here are some practical guidelines for meeting people through elevate.
elevate offers two paid membership tiers. Both are available on 1-month, 3-month, and 12-month billing plans — longer plans offer a lower effective monthly rate.
Your membership begins immediately upon subscribing. Subscriptions renew automatically at the end of each billing period (1, 3, or 12 months from your start date, depending on the plan you chose). You can view your next billing date and current plan at any time in Account Settings → Billing Details. To cancel auto-renewal, see Canceling Your Subscription below.
Moving to a higher tier (e.g., Premium → Diamond) or a longer billing period within the same tier takes effect immediately. You are charged today for the new plan.
Any unused time on your current plan is automatically calculated and credited toward the new plan. The credit is applied to your account balance and deducted automatically from your next invoice — it is not returned to your card.
Example: You have 8 months left on a Premium 12-month plan and upgrade to Diamond 1-month. The remaining Premium credit offsets your next several Diamond monthly invoices at no extra charge until the balance is used.
Moving to a lower tier (e.g., Diamond → Premium) or a shorter billing period within the same tier takes effect at the end of your current billing period. There is no charge today and no refund.
You keep full access to your current plan until that date. The new plan then activates automatically and you are charged the new rate at the next renewal.
Example: You are on Diamond 1-month with 18 days remaining and switch to Premium 12-month. You keep Diamond for those 18 days, then Premium 12-month begins and you are charged the 12-month Premium price.
You can cancel at any time directly from your account — no need to email us.
Log in and go to Account Settings (tap your profile photo → Account Settings). Scroll to the Subscription section and click Cancel subscription, then confirm when prompted.
Canceling stops all future automatic charges immediately. Your current plan remains fully active — with all paid features intact — until the end of the billing period you already paid for. You will not lose access right away.
After your period ends, your account reverts to a free membership. You can re-subscribe at any time.
We do not issue refunds or credits for any reason, including:
When you cancel, you will not receive a refund for any remaining days in your current billing period. Your access continues until the period ends, at which point no further charges occur. Canceling is always free and takes effect immediately — it simply prevents the next renewal charge. See Canceling Your Subscription for step-by-step instructions.
The only exception applies when you upgrade to a higher-tier plan. In that case, a prorated credit is automatically calculated for unused days on your current plan and applied toward the cost of the upgrade. This is an automatic account credit — not a cash refund to your payment method. See Upgrading Your Plan for details.
If you believe you were charged incorrectly, contact us at [email protected] within 30 days of the charge. Please include the email address on your account and the date of the charge, and we will investigate promptly.
Where applicable consumer protection laws in your jurisdiction grant statutory refund rights that cannot be excluded, this policy does not override those rights.
You can permanently delete your elevate account at any time from Account Settings. Deletion is instant and irreversible.
Log in and go to Account Settings. Scroll to the Delete Profile section at the bottom of the page and click Delete my profile. You will need to check the confirmation box and enter your current password before the deletion is processed.
For full details on the data we collect and how we use it, see our Privacy Policy.
For the complete terms governing your use of this service, see our Terms of Service.
For details on the personal data we collect, how we use it, and your rights, see our Privacy Policy.
elevate is operated by JCHB Digital LLC dba elevateVN. Contact us at [email protected].