These Terms contain a mandatory arbitration provision and a class action waiver in §19. Please read §19 carefully — it affects your legal rights.
These Terms of Use (“Terms” or “Agreement”) govern your access to and use of the Elevate online dating platform at elevatevn.com and all associated services (the “Service”). The Service is owned and operated by JCHB Digital LLC d/b/a ElevateVN (“ElevateVN,” “we,” “us,” or “our”), a Texas limited liability company.
By accessing, registering for, or using the Service in any manner, you (“you” or “User”) agree to be bound by these Terms and all policies incorporated by reference, including our Privacy Policy. If you do not agree to these Terms, do not use the Service.
We may update these Terms at any time. When we make material changes, we will update the Effective Date above. We may give notice of such updates or modifications by any reasonable means, including by posting a revised version of these Terms on the Service. Your continued use after the updated Effective Date constitutes acceptance.
The following are incorporated by reference: Privacy Policy | Help & Support (cancellation instructions, refund policy, safety tips).
The Service is operated by JCHB Digital LLC, a Texas limited liability company doing business as ElevateVN. Our website is elevatevn.com. Our business phone number is +1 (214) 308-0438. For all customer support, billing inquiries, cancellation requests, data requests, DMCA notices, or legal notices, email us at [email protected] — email is our primary support channel and the fastest way to reach us. We aim to respond within 2 business days. You can also visit elevatevn.com/support for self-service help including step-by-step cancellation instructions.
You must be at least 18 years of age to create an account or use any part of the Service.
By creating an account, you represent and warrant that:
We implement server-side age verification at registration and at the point of payment. If we discover or reasonably suspect a user is under 18, we will immediately terminate that account without notice and without refund, and may report the matter to relevant authorities. Providing a false birthdate is a material violation of these Terms and may constitute fraud.
If at any time you cease to meet the eligibility requirements in §2.1, your authorization to access the Service is automatically revoked. You must immediately cease use and delete your account.
The Service is not available in jurisdictions where online dating or matchmaking services are prohibited, including India, Thailand, the United Arab Emirates, and Malaysia. The Service is also not available to users located in, resident in, or nationals of countries subject to comprehensive U.S. trade sanctions, including Cuba, Iran, North Korea (the Democratic People’s Republic of Korea), Syria, and the Crimea, Donetsk, and Luhansk regions. By using the Service, you represent that you are not located in a prohibited jurisdiction and are not a person subject to applicable U.S. or international sanctions.
Elevate is a social networking and online dating platform designed to facilitate genuine connections, friendships, and romantic relationships between adult individuals. The Service provides a curated discovery feed, messaging, and tools for meeting other compatible adults.
Elevate is not an escort service, adult content platform, or any service associated with commercial sexual activity. Such activity is strictly prohibited under these Terms. The Service may not be used, directly or indirectly, for any of the following:
We reserve the right to immediately and permanently ban any user without prior notice, without providing reasons, and without issuing a refund of any subscription fees, if we determine in our sole discretion that they have engaged in, facilitated, or solicited any of the above. We cooperate fully with law enforcement investigating human trafficking, sexual exploitation, or related offenses. We are under no obligation to share reasons or explain underlying details when an account has been banned or terminated for violations of this section.
Elevate is a platform. We facilitate introductions; we do not guarantee any number of matches, recommendations, messages, or responses, or any relationship outcome.
ElevateVN is not a marriage broker and assumes no obligation of a marriage broker or matchmaker. Nothing in these Terms creates a broker-client relationship.
You must register with a valid email address, password, and birthdate. All information you provide must be accurate, complete, and current. You must update your information to maintain accuracy.
You are solely responsible for maintaining confidentiality of your login credentials. Notify us immediately at [email protected] if you suspect unauthorized access.
To become visible in the discovery feed and access messaging, your account must complete Discovery Readiness:
Completing registration does not guarantee full access to the Service. We determine, at our sole discretion, whether a profile meets our standards.
You may not create more than one account. If your account is banned or suspended, you may not create a new account without our express written permission.
Your profile and photos must accurately represent you as a real, living person. You may not use photos of another person, AI-generated images, or images designed to misrepresent your identity.
Subject to your compliance with these Terms, ElevateVN grants you a personal, non-exclusive, non-transferable, non-sublicensable, revocable, limited license to access and use the Service solely for your personal, non-commercial purposes. This license does not include the right to scrape, copy, distribute, modify, or commercially exploit any portion of the Service.
When you subscribe to a paid tier (Premium or Diamond), ElevateVN grants you an additional limited, personal, non-transferable, non-sublicensable, revocable license to access the paid features associated with your tier for the duration of your paid subscription period. This license: is contingent on your continued compliance with these Terms; does not transfer any ownership interest in the Service or paid features; terminates immediately upon cancellation, expiration, or termination of your subscription; and has no monetary value — subscription fees are consideration for the license, not a purchase of property.
ElevateVN and its licensors own all right, title, and interest in and to the Service, including all software, technology, design, trademarks, logos, and non-user-generated content. You acquire no ownership rights by using the Service.
| Tier | Key Features |
|---|---|
| Free | Basic profile creation; limited discovery; no messaging |
| Premium | Unlimited messaging; see who liked and viewed your profile; daily curated discovery feed; advanced discovery filters; profile visibility boost; featured users list option |
| Diamond | Everything in Premium; priority placement in discovery; expanded daily discovery (more profiles than Premium); send Roses (one-time messages to non-matches); all discovery filters; Diamond profile badge; enhanced discovery features |
Each paid tier is available on Monthly (1 month), Quarterly (3 months), and Annual (12 months) billing plans. Pricing is displayed on the subscription page at the time of purchase and may vary.
All paid subscriptions automatically renew. Your subscription begins immediately upon payment. When you subscribe, you authorize ElevateVN to charge the applicable fee to your payment method on a recurring basis (monthly, quarterly, or annually, depending on the plan you selected) until you cancel. Your subscription renews automatically at the end of each billing period at the then-current price. To stop renewal, you must cancel before the renewal date. See §7 for instructions.
Moving to a higher tier (e.g., Free → Premium or Premium → Diamond) or to a longer billing period within the same tier takes effect immediately. You are charged for the new plan at the time of the upgrade. Any unused time remaining on your current plan is automatically credited to your Stripe account balance and applied against future invoices. This credit is not a cash refund to your payment method.
Moving to a lower tier or to a shorter billing period within the same tier takes effect at the end of your current billing period. You are not charged on the day of the change. Your current plan and all its features remain active until the period expires, then the new plan activates at the next renewal date.
Canceling stops all future automatic charges. Your current paid plan remains active until the end of the period you already paid for. After the period ends, your account reverts to a free membership.
We reserve the right to modify, add, or remove features at any time. We will provide reasonable notice of material feature removals. Feature changes do not entitle you to a refund except as required by mandatory applicable law.
View your complete billing history at Account Settings → Billing Details → View billing history. Update your payment method at Account Settings → Billing Details → Update payment method (via the Stripe Customer Portal).
You may cancel at any time, without needing to contact us, by: logging in to elevatevn.com; going to Account Settings; scrolling to the Subscription section; and clicking Cancel subscription and confirming. Step-by-step instructions are also at elevatevn.com/support#cancel-subscription. If you have difficulty canceling, email [email protected] and we will assist within 2 business days.
All subscription fees are final and non-refundable. We do not issue refunds or credits for: unused time in a billing period; forgetting to cancel before renewal; inactivity or non-use during a billing period; dissatisfaction with the Service or its features; change of mind after purchase; or account suspension or termination for a Terms violation.
When you upgrade to a higher plan, Stripe calculates a prorated credit for unused days on your current plan and applies it as a balance credit toward future invoices. This is a billing credit — not a cash refund to your payment method.
If you permanently delete your account while a paid subscription is active, the subscription is canceled immediately and access ends immediately. No refund is issued for remaining days. Do not delete your account if you intend to retain access through the end of your paid period — cancel instead (§7.1).
If you believe you were charged incorrectly, contact us at [email protected] within 30 days of the charge, including your account email and the date of the charge. We will investigate promptly and correct confirmed errors.
Nothing in §7.2 limits rights you may have under mandatory consumer protection laws in your jurisdiction. Regional statutory rights are in §21 (Regional Appendices). Where mandatory law conflicts with §7.2, mandatory law prevails.
Elevate’s free membership tier is permanent — it is not a time-limited trial and does not convert to a paid subscription. Elevate does not offer free trials, no-cost introductory periods, or any subscription arrangement that automatically converts to a paid plan without a separate explicit agreement. We may from time to time offer promotional discounts or limited-time pricing.
Your use of the Service must comply with all applicable laws and regulations and with these Terms. The items below are representative, not exhaustive.
You may not: misrepresent your identity, age, employment, qualifications, or any personal information; impersonate any person or entity; use another person’s photos without their consent, or use AI-generated images to misrepresent your appearance; or create an account for any person other than yourself.
Violation results in immediate permanent ban and potential reporting to law enforcement.
You may not use the Service for:
Zero tolerance for child sexual abuse material (CSAM): Any upload, transmission, sharing, or solicitation of sexual content involving minors is absolutely prohibited, constitutes a crime, and will be reported to NCMEC and relevant law enforcement immediately. This is not subject to appeal.
You may not harass, bully, stalk, intimidate, threaten, or defame any person on or off the Service; send repeated unwanted communications after being asked to stop; incite violence; or share content glorifying self-harm, eating disorders, terrorism, or violent extremism.
You may not use the Service for any illegal purpose under applicable law, engage in fraud, money laundering, or scams, solicit money or gifts from other users under false pretenses, or use the Service for any commercial or advertising purposes.
You may not post content that is obscene, pornographic, sexually explicit, graphically violent, hateful toward protected groups, contains another person’s personal information without consent, contains malware, or violates any applicable law.
You may not access the Service through automated means; reverse-engineer any portion of it; probe or test its security; circumvent any security feature; or use VPN or similar technology to circumvent geographic restrictions or age verification.
ElevateVN uses automated tools and human moderators to review profile photos before approval and to respond to reported content. We may monitor, review, or remove any content at any time at our sole discretion.
Violations may result in, without prior notice: a warning; content removal; temporary suspension; or permanent termination of your account. No refund is issued for subscription fees paid if your account is suspended or terminated for a Terms violation.
ElevateVN reserves the right to terminate any account at any time for any reason. If we terminate your account for reasons other than your violation of these Terms, and you have a paid subscription with remaining time, we will provide a pro-rated credit or refund at our discretion.
You may delete your account at any time: Account Settings → Delete Profile → check the confirmation box, enter your password, and confirm. Deletion is permanent and irreversible. Your profile, photos, messages, and activity data are permanently deleted; see §14.4 for what is retained. See elevatevn.com/support#delete-account for step-by-step instructions.
To contest an account action, email [email protected] with subject line “Account Appeal” within 90 days of the action. Include your registered email, a description of the action, and why you believe it was in error. We will respond within 10 business days. Our decision on an appeal is final. We are not obligated to disclose reasons for termination where disclosure could compromise user safety or an ongoing investigation.
These Terms survive termination. Sections 11, 12, 14, 16, 17, 18, 19, 20, and 21 remain in full effect after any termination.
“Your Content” means any text, photographs, images, video, audio, or other material you submit through the Service. You are solely responsible for Your Content.
You represent and warrant that you own or have necessary rights to post Your Content; that it does not infringe any third-party rights; that it complies with these Terms and applicable law; and that you have obtained explicit consent from any identifiable third party depicted.
By submitting Your Content, you grant ElevateVN a worldwide, non-exclusive, royalty-free, transferable, sublicensable, perpetual license to host, store, reproduce, display, adapt, modify, translate, distribute, and otherwise use Your Content in connection with operating and improving the Service, including for moderation, safety, and feature development. This license does not give ElevateVN the right to sell Your Content to third parties for advertising unrelated to the Service.
You agree to treat personal information shared by other users — including names, photos, messages, phone numbers, and other identifiers — as confidential. You may not share, copy, or redistribute such information outside the Service without explicit consent.
All Service content other than user-generated content is owned by ElevateVN or its licensors and protected by applicable intellectual property law. Nothing in these Terms grants you any right to use ElevateVN’s trademarks, logos, or branding.
ElevateVN respects intellectual property rights and complies with the Digital Millennium Copyright Act (17 U.S.C. § 512). If you believe content on the Service infringes your copyright, submit a takedown notice to our designated copyright agent.
A valid DMCA notice must include: (1) the signature of the copyright owner or authorized representative; (2) identification of the infringed work; (3) identification of the infringing material and its location; (4) your contact information; (5) a good-faith belief statement; and (6) a statement under penalty of perjury that the information is accurate and you are authorized to act.
Submit DMCA notices to: DMCA Agent, JCHB Digital LLC d/b/a ElevateVN, Email: [email protected], Mailing address: 17823 Benchmark Dr, Dallas, TX 75252.
If you believe your content was removed in error, submit a counter-notice to the agent above. We will process it per 17 U.S.C. § 512(g). We will terminate accounts of users we determine, in our reasonable judgment, to be repeat copyright infringers.
ElevateVN does not conduct criminal background checks, sex offender registry searches, or any other background investigation on its users as a routine matter. We make no representation as to the identity, intentions, conduct, or lawfulness of any user. We reserve the right (but not the obligation) to conduct background searches using publicly available records if we receive a credible report of misconduct. You authorize ElevateVN to conduct such searches if it determines they are warranted.
You are solely responsible for your interactions with other users. Elevate’s registration process and other tools do not guarantee your safety and are not a substitute for sensible safety precautions. Always use your best judgment and take appropriate safety precautions when communicating with or meeting new people. Communications received through the Service may result from users engaging with the Service for improper purposes, including fraud, abuse, harassment, or other such improper behavior.
Before meeting in person:
When you meet:
Use the Flag or Block button on any profile to report suspicious, abusive, or fake behavior. You can also email [email protected] or visit elevatevn.com/support#safety. We review all reports and take action up to and including permanent account termination. For an immediate threat to safety, contact your local emergency services directly (Vietnam emergency: 113).
ElevateVN collects, uses, stores, and discloses personal information in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the data practices described in the Privacy Policy.
Our Privacy Policy covers: data we collect (profile data, messages, payment metadata, usage data); how we use it; who we share it with (Stripe for payments; Google Cloud for hosting); cross-border data transfers (US and Singapore); and your rights under applicable data protection and privacy laws in your jurisdiction.
If you are located in Vietnam, you have specific rights under the Law on Personal Data Protection (PDPL), Law No. 91/2025/QH15, effective January 1, 2026, including the right to access, correct, delete, restrict processing of, and withdraw consent for your personal data. See our Privacy Policy or email [email protected].
Upon account deletion, your profile, photos, messages, and activity data are deleted as soon as reasonably practicable. Residual copies in backup systems are overwritten in the ordinary course of our backup retention schedule. Billing transaction records (invoice amounts, dates, transaction IDs — not payment card data) are retained for up to 7 years for accounting and legal compliance. Payment card data is stored and processed by Stripe, Inc. in accordance with PCI DSS standards; see Stripe’s Privacy Policy at stripe.com/privacy.
All payments are processed by Stripe, Inc. Your use of Stripe is governed by Stripe’s Terms of Service and Privacy Policy. We do not store your full payment card number on our servers. All payment card data is processed and stored directly by Stripe under their security and compliance standards.
The Service is hosted on Google Cloud Platform (GCP) in the asia-southeast1 (Singapore) region. Your data may be processed and stored in Singapore and other countries where Google operates data centers. See our Privacy Policy for cross-border transfer details.
The Service may contain links to third-party websites. We do not endorse, control, or assume responsibility for any third-party website or service. Your use of third-party services is at your own risk.
The Service is provided on an “as available” basis. We do not guarantee continuous, uninterrupted, or error-free access. We may temporarily suspend the Service for maintenance, security, or other operational reasons, with or without advance notice.
We reserve the right to modify, add, remove, or discontinue any feature or aspect of the Service at any time. We may discontinue the Service entirely with reasonable advance notice.
We are not liable for any failure or delay due to circumstances beyond our reasonable control, including natural disasters, pandemics, war, cyberattacks, power outages, internet infrastructure failures, acts of government, or failure of third-party services (including cloud hosting or payment processors).
To the fullest extent permitted by applicable law, the Service is provided “as is” and “as available” without warranty of any kind. ElevateVN expressly disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement; warranties that the Service will be available, uninterrupted, or error-free; warranties regarding the accuracy or reliability of any content; warranties regarding the identity, intentions, honesty, or conduct of any user; and warranties of any outcome from use of the Service.
Some jurisdictions do not allow the exclusion of implied warranties. In those jurisdictions, some of the above disclaimers may not apply to you.
To the fullest extent permitted by applicable law, in no event will ElevateVN, its members, managers, employees, officers, agents, licensors, or service providers be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages; loss of profits, revenue, data, goodwill, or other intangible losses; damages arising from unauthorized access to your content or account; damages arising from your interactions with or the conduct of other users; or any other damages, even if we have been advised of the possibility of such damages.
To the fullest extent permitted by applicable law, ElevateVN’s total aggregate liability to you for all claims arising out of or related to the Service or these Terms shall not exceed the total amount you paid to ElevateVN in the twelve (12) months immediately preceding the event giving rise to the claim. If you have not made any payment to ElevateVN, our maximum liability is USD $50.00.
Some jurisdictions do not permit the exclusion or limitation of certain damages. In those jurisdictions, our liability is limited to the maximum extent permitted by law. Nothing herein limits our liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any liability that cannot be limited or excluded by law.
You agree to indemnify, defend, and hold harmless ElevateVN, JCHB Digital LLC, and their respective members, managers, employees, officers, agents, licensors, and service providers from and against any and all claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:
We reserve the right to assume control of any matter subject to indemnification by you, at your expense.
Please read this section carefully. It significantly affects your legal rights, including your right to file a lawsuit in court.
Before any formal dispute proceeding, the complaining party must send the other party a written Dispute Notice. For claims against us, send to [email protected] with subject “Dispute Notice,” including your name, account email, a description of the claim, and the relief sought. The parties will have 60 days from delivery to attempt informal resolution. If unresolved after 60 days, either party may proceed to arbitration or small claims court.
Except as provided in §19.4, all disputes, claims, or controversies arising out of or related to these Terms, the Service, or your relationship with ElevateVN — whether based in contract, tort, statute, fraud, or any other theory — will be resolved by binding and final individual arbitration, not in court. By agreeing to these Terms, you and ElevateVN both waive the right to a jury trial and the right to participate in a class action or representative proceeding.
Arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration will be: conducted in English; via telephonic or videoconference hearing (unless otherwise agreed or ordered); seated in Travis County, Texas, USA; and governed by the Federal Arbitration Act (9 U.S.C. § 1 et seq.) with respect to the interpretation and enforcement of this arbitration clause. The arbitrator may grant any individual relief a court could grant but may not consolidate claims or conduct class arbitration.
The following are not subject to mandatory arbitration: (1) claims eligible for small claims court (Travis County, Texas, or your local small claims court); (2) emergency injunctive or provisional relief to prevent irreparable harm; (3) intellectual property infringement claims.
To the fullest extent permitted by law, all claims must be brought in your individual capacity, not as a plaintiff or class member in any class action, collective action, representative proceeding, or other multi-party proceeding. The arbitrator may not consolidate more than one person’s claims and may not preside over any representative proceeding. This waiver applies to class arbitration as well as class litigation.
You may opt out of mandatory individual arbitration and the class action waiver in §19.2 and §19.5 by sending written notice within 30 days of the date you first agree to these Terms. Email [email protected] with subject “Arbitration Opt-Out” from your registered account email. Opting out does not affect any other provision of these Terms and does not affect disputes that arose before the opt-out notice.
Any claim arising out of or related to these Terms or the Service must be brought within one (1) year of the date the cause of action arose. Claims not brought within this period are permanently barred.
Nothing in this Section limits any mandatory rights you may have under Vietnamese consumer protection law, including the right to file complaints with Vietnam’s Ministry of Industry and Trade (MOIT) or the Vietnam Competition and Consumer Authority (VCCA) at vcca.gov.vn. These rights exist independently of and in addition to the arbitration mechanism.
Users in the EU, EEA, or UK have additional rights under applicable consumer law, including the right to bring claims in courts of their country of residence and to access out-of-court dispute resolution bodies. The EU Online Dispute Resolution platform is available at ec.europa.eu/consumers/odr.
These Terms and any dispute arising out of or related to the Service are governed by the laws of the State of Texas, United States, without regard to its conflict-of-laws principles, except that the Federal Arbitration Act governs the arbitration clause in §19.
For any dispute not subject to arbitration, or if the arbitration clause is found unenforceable, the parties consent to the exclusive jurisdiction of the state and federal courts in Travis County, Texas, USA.
Nothing in §20.1 or §20.2 deprives any user of mandatory consumer protection rights applicable in their country or state of residence that cannot be waived by contract. Where these Terms conflict with mandatory local law, mandatory local law prevails to the extent of the conflict.
A.1 — California, Arizona, Colorado, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island, and Wisconsin
Your Right to Cancel: You may cancel your subscription, without penalty or obligation, at any time prior to midnight of the third business day following the date you subscribed. To exercise this right, email [email protected] from your registered email, or send a signed and dated notice to our mailing address (see §1.4) stating you are canceling. Include your name and account email.
Death: If you die before the end of your subscription period, your estate is entitled to a refund of the portion of any payment allocable to the period after your death.
Disability: If you become disabled (such that you are unable to use the Service) before the end of your subscription period, you are entitled to a refund of the portion allocable to the period after the onset of disability, upon written verification from a physician.
A.2 — California Only
California subscribers may report complaints to: Complaint Assistance Unit, Division of Consumer Services, California Department of Consumer Affairs, 1625 North Market Blvd., Suite N112, Sacramento, CA 95834; telephone (800) 952-5210.
California’s online dating law (Cal. Civ. Code §§ 1694–1694.3) requires a link to dating safety information and a mechanism to report behavioral concerns. These are available at elevatevn.com/support#safety, via the Flag or Block button on every profile, and by email at [email protected].
A.3 — New York
New York subscribers, please see the New York Dating Service Consumer Bill of Rights. Elevate does not guarantee users any number of recommendations, matches, or contacts on any periodical basis.
B.1 — 14-Day Statutory Cancellation Right: If you are in the EU, EEA, UK, or Switzerland and have subscribed to a paid membership, you are entitled to a full refund within 14 calendar days from the start of your subscription period. To exercise this right, contact us at [email protected] within 14 days of subscription.
B.2 — Germany: German subscribers may terminate a paid membership after it renews by giving one month’s notice, effective at the end of the then-current renewal period. To give notice, email [email protected].
B.3 — South Korea: South Korean subscribers are entitled to a full refund within 7 days of purchase, in accordance with local law. To request a refund, email [email protected].
B.4 — EU Digital Services Act (DSA) Rights: EU users have the right to access out-of-court third-party dispute resolution procedures; file claims in EU member state courts; and submit complaints with their local EU Digital Services Coordinator.
B.5 — UK Rights: UK users have the right under local law to bring a claim for breach of contract if they believe we have breached these Terms by removing, restricting, or limiting access to their content or by suspending or terminating their account.
C.1 — Vietnamese Consumer Rights: Users in Vietnam have non-waivable rights under the Law on Protection of Consumer Rights (Law 59/2023) and Decree 55/2024/ND-CP, including the right to receive accurate information about the Service and pricing before purchase; receive services as described and paid for; file complaints with the Vietnam Competition and Consumer Authority (VCCA) at vcca.gov.vn; and seek resolution through Vietnamese consumer protection channels. These rights cannot be waived by contract and are not affected by the arbitration clause in §19.
C.2 — Personal Data Protection: Vietnamese users have specific rights under the Law on Personal Data Protection (PDPL), Law No. 91/2025/QH15, effective January 1, 2026. These rights include the right to access, correct, delete, restrict, and object to processing of your personal data. See our Privacy Policy or email [email protected].
C.3 — Local Laws: Users are responsible for ensuring their use of the Service complies with all applicable local laws and regulations in their jurisdiction.
C.4 — Language: These Terms are in English. Vietnamese-language summaries of key provisions are available upon request. In any inconsistency, the English version controls (see §22).
Australian Consumer Law (ACL) provides certain consumer guarantees that cannot be excluded. To the extent any provision of these Terms conflicts with a non-excludable statutory guarantee under the ACL, that guarantee prevails to the extent of the conflict.
These Terms, together with our Privacy Policy and any terms presented at the time of a specific purchase, are the complete agreement between you and ElevateVN and replace any prior understandings or communications on the same subject. If a court finds any provision of these Terms unenforceable, that provision will be narrowed or removed to the minimum extent necessary and the rest of these Terms will remain valid and enforceable.
Our failure to enforce a particular provision at any given time does not mean we give up the right to enforce it later. You may not transfer your rights or obligations under these Terms to anyone else without our prior written consent. We may transfer our rights and obligations — for example, in connection with a merger, acquisition, or sale of our business — and we will provide notice of any such transfer via email or in-Service notification; the acquiring entity will be subject to these Terms with respect to the rights and obligations arising from your use of the Service. Nothing in these Terms creates any agency, partnership, joint venture, employment, or franchise relationship between you and ElevateVN. These Terms do not create any third-party beneficiary rights.
The official language of these Terms is English. Any translation we provide is for convenience only, and the English version controls in any dispute or inconsistency.
By registering for or using the Service, you confirm that you have read and agreed to these Terms. This constitutes your electronic signature and is legally binding under applicable law.
For all purposes under these Terms — customer support, billing, cancellations, data requests, DMCA notices, legal notices, or appeals — email us at [email protected] (our primary support channel). You can also visit elevatevn.com/support for self-service guidance. Our business phone number is +1 (214) 308-0438 and our mailing address for legal and DMCA correspondence is 17823 Benchmark Dr, Dallas, TX 75252. We aim to respond to all inquiries within 2 business days. When contacting us about a billing matter, please include your account email and the approximate date of the charge.